Service Delivery Role Key Achievements • Managing and Directing the Global IT Service Delivery of Group Global Digital Transformation initiative. • Designed and Implemented organizational structure and staffing based on volumes, peak hours and efficiencies to the Senior Management. • Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired result • Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments. o Setup Global Service Desk across Weir Group that functions 24/7 o Implemented ITSM tool with defined SLA and KPIs across all divisional companies of Weir Group. o Deployed BCP for Weir Group to enable Work From Home during COVID-19 pendamic situation. o Improved First Time Fix, SLA and met all organizational KPIs. o Led teams across broad technical, financial and business disciplines. Project Manager Role Key Achievements • Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and WBS. • Plans, executes and finalizes projects according to strict deadlines, delivering projects on time and within budget • Coach, guide and mentor teams on Agile / Scrum practices and techniques • Responsible for providing written and verbal project communications, including weekly status, dashboards and project updates o Deploying 1200 Microsoft Azure VDI instance solutions for Engineering Users o Implementation of ZScalar and ATP to 13000 end user devices o Deployment of commvault backup solutions to 4200 server across Weir Group o AD consolidation of 41 legacy domains in to single AD domain and consolidation of 430 Goup Policies o Deployment of Microsoft SCOM and SCCM implementation on 4200 servers o Consolidated and Migrated over 400 on premises servers to Azure Cloud saving TCO o O365 Optimization and License consolidation Project to save $900,000 per year

Responsible for ongoing development and management of the servers and network, system security, overseeing department budget and planning, and maintaining accurate documentation including resource time tracking and network design documents. Provide daily support of individual computers and employees. Led special projects while ensuring they met strategic business requirements and were completed on time and within budget constraints • Creation of IT steering committee to support and improve business engagement and align IT initiatives with business objectives , IT Budget , Capacity Planning. Work with stake holders as needed • Mentored a global virtual team and significantly enhanced their development and maintenance capabilities, maximizing software and infrastructure investments. • Established asset management practices to track technological assets from purchase to disposal and improved resource optimization by 23% • Managed full documentation of the existing IT systems, performed a root cause analysis of network & system reliability issues • Act as an escalation point for our members (clients), my team, and my organization, in an effort to get the resources and personnel needed to fix problems or move projects forward. • Refreshed IT hardware, resulting in savings of $100k/year, increased resources, and increased service reliability. • Created and managed multiple organization-wide projects focusing on office security, infrastructure cataloging & documentation, and new service offerings. • Hands-On managed a 24x7 IT Support Team, supporting backend systems (Active Directory based servers, VMware, Cisco, Azure, O365, OneDrive, SharePoint) and customer-end devices (PCs, Mobile Devices, Phones, etc ) catering services to clients from US, UK and Australia

Analyse and define client’s business strategy and determine system architecture requirements to achieve business goals. Formulate strategic plans for component development to sustain future project objectives. Gather detailed business requirements and use cases, and translate technical specifications into product requirements. Create team strategies and establish project scopes of work; communicate project deliverable timeframes and benchmarks to clients.

Managing client\'s servers across 19 countries (EMEA locations) and had been onsite (Germany, Denmark, Sweden) for couple of months for knowledge transfer and project implementation. Manage a team of size 15. Playing a key role in opening new tickets for all issues related windows server software /hardware related and solving them in a given time as per the SLA.

Provided Level 3 technical support to customers via telephone, email and through tickets for employees. Handled day-to-day user administration on all Windows systems, enterprise applications and the telephone system. Created and modified user accounts through Active Directory, Exchange. Installed and implemented new programs, modules, servers, hardware, and network equipment when necessary to upgrade, improve resources or increase compatibility. Provide root cause analysis report on server or network incident.